Who we are
Desk ("Desk", "we", "us") provides a hosted knowledge-base service at try-desk.com and app.try-desk.com (the "Service"). This policy explains what personal data we collect, why, and the choices you have. Questions go to hello@try-desk.com.
What we collect
Account data. Name, work email address, password (stored only as a salted hash), role, and the organization you belong to.
Content you upload. Files, the text extracted from them, the records and facts derived from them, questions asked, routine definitions, and the results of runs. This content may contain personal data about third parties (for example, names in a report). Your organization is the controller of that content; we process it on your organization's behalf.
Usage data. Sign-in times, actions taken in the Service, browser and device information, and the IP address from which you connect. We use this to operate, secure, and improve the Service.
Support data. Anything you send us through the in-app support form or by email.
How we use it
- To provide the Service: reading files, answering questions, running routines, and showing citations.
- To operate accounts, permissions, and organizations.
- To secure the Service, investigate abuse, and keep audit records of administrative actions.
- To respond to support requests.
- To improve the Service using aggregated, de-identified usage information.
We do not sell personal data, and we do not use your content to train machine-learning models, ours or anyone else's.
Processors
We use a small number of service providers to run Desk: a hosting provider for compute and storage, and language-model and embedding providers that process text to answer questions, extract records, and enable semantic search. These providers act under agreements that restrict use of your data to providing their service to us and prohibit retention for training. The current list is on the Security page.
Retention
Content stays in your organization's knowledge bases until you delete it or your organization's account is closed. Audit records of administrative actions are kept for the life of the account. Usage logs are kept for up to 90 days. On closure we delete an organization's data within 30 days, except where a backup copy persists for up to a further 30 days before it is overwritten.
Your rights
Depending on where you live, you may have rights to access, correct, delete, or export your personal data, or to object to certain processing. For data in your organization's knowledge bases, contact your organization's administrator, who controls that content. For account data, contact us at hello@try-desk.com and we will respond within 30 days.
Cookies
The Service uses a single session cookie to keep you signed in and a preference cookie to remember your last knowledge base. We do not use advertising or tracking cookies. The marketing site uses no cookies.
Children
The Service is for organizations and is not directed to anyone under 16.
Changes
We will post changes here and update the effective date. Material changes will be announced to organization administrators by email.